BlueLinx Corporation

  • Administrative Support Coordinator

    Job Locations US-IN-Elkhart
    Posted Date 3 months ago(8/27/2018 8:22 AM)
    Type
    Regular Full-Time
    Category
    Sales
    Job ID
    5155
  • Overview

    Headquartered in Atlanta, Georgia, BlueLinx, is a leading distributor of building products in North America. BlueLinx offers thousands of products from suppliers all over the world to service over 10,000 customers nationwide, including dealers, industrial manufacturers, manufactured housing producers and home improvement retailers. The Company operates its distribution business through a vast network of distribution centers located throughout the U.S. BlueLinx is traded on the New York Stock Exchange under the symbol BXC.

     

    Position Purpose Summary

    Serves as a resource to the sales team by handling daily administrative activities that free up the team’s time to sell.  Answers phones to respond to orders, general customer inquires, invoice questions, and customer complaints.  First point of customer contact for general inquiries like pricing, products, scheduling etc.  Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other employees to resolve inquires.  Assists in resolving general customer inquires / fulfillment issues, invoice questions, and customer complaints from inbound and outbound calls.  Responsible for completing miscellaneous projects as required.    

    Responsibilities

    • Understands the company’s vision, mission, and strategy; understands business unit objectives and sets/accomplishes individual performance goals accordingly.
    • Provides customers with product and service information.  Up-sells products and services. 
    • Transfers customer calls to appropriate staff as required.
    • Identifies, researches, and resolves customer issues.  Follows-up on customer inquiries and follows-through for prompt resolution and customer satisfaction.
    • Completes call logs, reports and various sales support tasks as required.
    • Solicits orders from customers (may make sales calls -- cold calls) and revises pricing schedule of orders as required. 

    Qualifications

    Ability to project a professional company image through phone interaction.  Must be self motivated and possess good organizational and time management skills.  Basic negotiation and selling skills.  Ability to multi-task and prioritize work.  General knowledge of records management, handling customer problems, pricing, products, production planning/scheduling, sales support, inventory control, organization structure and corporate policies and procedures.  Ability to negotiate prices, transmit orders for shipping, follow up with customers, and promptly resolve problems.  Ability to provide excellent customer service at all times.  Proficiency using Microsoft Office Suite Software and relevant sales systems technology.     

     

     

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